Frequently Asked Questions
Everything you need to know about your colorful beauty journey.
Are your beauty products cruelty-free and vegan?
Yes! At Rainbow Connection, we are committed to ethical beauty. All of our products are 100% cruelty-free and vegan-friendly, meaning no animal testing or animal-derived ingredients are ever used.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number as soon as your order ships.
What is your return policy for opened cosmetics?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
How can I find the right shade for my skin tone?
We offer a Virtual Try-On tool on our product pages and a comprehensive Shade Match Guide. If you are still unsure, you can email a photo of yourself in natural lighting to our beauty experts for a personalized recommendation.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.